Customer Experience Management

To know your customer is to retain your customer

In today’s highly competitive business environment, taking care of your customers is as important as acquiring new ones. Exceptional service, at any point of customer communication, gives your company a significant advantage for long term customer loyalty and retention.

At CareCall, we have the expertise and technology to help improve the communication efforts with your customers — and not only meet but exceed your customer’s expectations for service and satisfaction.

Improve your customer support

CareCall’s inbound call support services enable your organization to establish a remote call center that seamlessly enhances your support capabilities. Working together as your partner, our fully trained and experienced team of representatives can become an extension of your workforce. Our unique per-minute pricing methodology provides an extremely cost-effective solution for expanding your efforts.

CareCall can provide overflow support to improve service metrics; provide extended hours coverage (both evenings and weekends) for expanding access; provide seasonal support to assist with peak calling periods such as open enrollment times; or enhance marketing efforts with lead generation support.

Improve member outreach efforts

CareCall is a recognized leader in proactive outreach for the managed care industry. By taking advantage of sophisticated computerized telecommunications equipment, our highly trained staff delivers extremely cost effective results while providing immediate feedback. from your membership. Our unique per-completed call pricing methodology ensures that we will maximize your outreach efforts by delivering high completion rates.

CareCall provides years of member outreach experience for commercial, Medicare and Medicaid plans. CareCall can assist with proactive member communication efforts, member retention efforts, wellness and disease management initiatives, as well as lead generation efforts.